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Telecom Regulatory Authority of India (TRAI): Nurturing India's Telecommunications Landscape

Established in 1997 by the Government of India, the Telecom Regulatory Authority of India (TRAI) is a statutory body tasked with fostering the telecom sector's growth and safeguarding consumer interests. Comprising a chairperson and a maximum of two full-time and two part-time members, TRAI functions under the Telecom Regulatory Authority of India Act, 1997.

This Act consists of six chapters, laying down the framework for TRAI's operations. In 2000, an ordinance amended the Act, establishing the Telecom Disputes Settlement and Appellate Tribunal to handle dispute resolution and adjudicatory functions.

TRAI's Mission: Empowering India's Digital Future

TRAI's mission is twofold: cultivate a thriving telecommunications landscape within India and carve a prominent space for the nation in the global information society. With the surge in online education, TRAI's role becomes even more crucial in ensuring seamless connectivity and access for students and educators.

Through its regulatory pronouncements on interconnections, tariffs, DTH services, mobile number portability, and more, TRAI strives to create a transparent and fair marketplace. This fosters healthy competition and empowers consumers to make informed choices.

Digital Tools for Informed Consumers:

Recognizing the need for customer empowerment, TRAI has launched several user-friendly mobile apps:

  • MySpeedApp: Empowering users to test their internet speed and report discrepancies directly to service providers.
  • Do Not Disturb App: Providing a platform for users to register against unsolicited commercial calls and SMS.
  • MyCall App: Enabling users to track their call data usage and lodge complaints against service providers.

These initiatives showcase TRAI's commitment to bridging the gap between consumers and service providers, fostering a safe and transparent telecom environment.

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